Privacy Policy
Last updated: 10 October 2026
This policy explains what personal data gopickmybrain collects, why, and what rights you have. We keep it simple: we collect what we need to run the service and nothing more.
1. Who's responsible for your data
gopickmybrain is operated by GoPickMyBrain, based in Ireland. We are the data controller for the personal data described here. Contact us about privacy at hello@gopickmybrain.com.
2. What we collect
If you're an Expert:
- Account details: email address, and your name and profile photo if you sign in with Google.
- Profile details: name, username/link, title, bio, photo, currency, session types and prices, meeting type and location for in-person sessions.
- Payment links: your Revolut, PayPal, Venmo or other payment link or username. We don't collect bank or card details.
- Availability: your weekly hours, date exceptions and time zone.
- Bookings: details of the sessions people book with you.
If you book a session:
- Your name and email address.
- Your phone number, only for phone sessions.
- Booking details: the session, date and time, the payment method you chose, and whether the Expert confirmed payment.
If you contact us: your name, email, and what you tell us.
When anyone uses the site:
- Basic technical data such as IP address, browser and device type, and pages visited, used for security and to keep the site working.
- Page view counts and referring sites for profile pages, which we show to Experts as simple stats.
What we don't collect: we never receive payment card or bank details. Payments happen on Revolut, PayPal, Venmo or other services under their own privacy policies.
3. Why we use it and our legal basis
| Purpose | Legal basis (GDPR) |
|---|---|
| Creating and running your account and public page | Contract |
| Making bookings, and sending confirmations and reminders | Contract |
| Sharing booking details between Expert and Booker so the session can happen | Contract |
| Keeping the service secure and preventing fraud and abuse | Legitimate interests |
| Page view stats and understanding how the service is used, so we can improve it | Legitimate interests |
| Answering your messages | Legitimate interests |
| Occasional product updates to Experts (you can opt out any time) | Legitimate interests |
| Meeting legal obligations | Legal obligation |
We don't sell your data, and we don't use it for third-party advertising.
5. International transfers
Some of our service providers process data outside the European Economic Area, for example in the United States. Where they do, we rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses or the EU–US Data Privacy Framework.
6. How long we keep it
- Account and profile data: while your account is active. When you delete your account, we delete your profile and personal data within 30 days.
- Booking records: up to 2 years after the session, so both sides have a record, then we delete or anonymise them.
- Contact messages: up to 12 months.
- Technical logs: up to 90 days.
8. Your rights
Under GDPR, you have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- delete your data;
- restrict or object to how we use it;
- receive your data in a portable format;
- withdraw consent where we rely on it.
To use any of these rights, email hello@gopickmybrain.com. We'll reply within one month. You can also complain to Ireland's Data Protection Commission (dataprotection.ie) or your local data protection authority.
9. Children
gopickmybrain is for people aged 18 and over. We don't knowingly collect data from children. If you think a child has used the service, contact us and we'll delete their data.
10. Security
We use reputable providers, encrypted connections (HTTPS) and access controls to protect your data. No online service can be completely secure, so please use a strong sign-in and let us know if you spot anything wrong.
11. Changes to this policy
If we make significant changes, we'll let you know by email or on the site. The date at the top shows when it was last updated.
12. Contact
Privacy questions or requests: email hello@gopickmybrain.com.